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User Testing of Mobile Banking Authentication Methods: UX Testing, User Interviews, and Quantitative Survey

   Authors: Agata Kruzikova, Lenka Knapova, Ondrej Gabrhelik, David Smahel, Lenka Dedkova, Vaclav Matyas, Petr Dolezal, and Martina Smahelova

 Primary contact: David Smahel <smahel@fss.muni.cz>

Ondrej Gabrhelik <ondrej.gabrhelik@ahead-itec.com>

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  BiBTeX

@TechReport{2020-tacr-report,
Title         = {User Testing of Mobile Banking Authentication Methods: UX Testing, User Interviews and Quantitative Survey},
Author        = {Agata Kruzikova and Lenka Knapova and Ondrej Gabrhelik and David Smahel and Lenka Dedkova and Vaclav Matyas and Petr Dolezal and Martina Smahelova},
Year          = {2020},
Publisher     = {Technical report, Masaryk University},

}

Innovation and adaptation of authentication technologies for secure digital environment

The technical report is an outcome of the project “Innovation and adaptation of authentication technologies for the secure digital environment”. This project was carried out in cooperation with the Faculty of Social Studies and AHEAD iTec/Monet+ company. It focused on user testing of selected authentication methods (NFC token, smart card with card reader, fingerprint, and PIN code). Preliminary results were presented at Cyberspace 2019 conference in the Usable Security and Privacy track and at AHEAD iTec workshop New trends in combining high security and user experience of mobile applications.

Slides presented 30. 11. 2019 at Cyberspace is available here:

User Perceptions of Usability and Security of Authentication Methods for Mobile Banking on Smartphones

Slides presented 30. 11. 2019 at AHEAD iTec workshop are available here:

In-Depth User Evaluation of mBanking Authentication Application

NFC Token vs. Card-Reader: A Large-Scale Study of Preferences in Smartphone Authentication